Cancellation Policy

Last updated: January 2026

Cancellation Notice

We understand that schedules change. To avoid cancellation fees, please provide at least 24 hours notice when canceling or rescheduling your appointment.

Late Cancellations

Cancellations made less than 24 hours before your scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost. This policy helps us manage our schedule and accommodate other clients who may be waiting for availability.

No-Show Policy

Clients who do not arrive for their appointment without prior notice (no-show) may be charged the full service price. Repeated no-shows may result in the requirement of a deposit for future bookings.

Late Arrivals

We offer a 15-minute grace period for late arrivals. If you arrive more than 15 minutes late, we may need to:

  • Shorten your service to fit the remaining time
  • Reschedule your appointment for another available time

Please call us if you're running late so we can accommodate you as best as possible.

Deposits

Certain services or packages may require a deposit at the time of booking. Deposits are:

  • Non-refundable for cancellations made less than 24 hours in advance
  • Fully applied to your service cost when you keep your appointment
  • Refundable (minus processing fees) for cancellations made with proper notice

Rescheduling

We're happy to reschedule your appointment at no charge when you provide at least 24 hours notice. You can reschedule through our online portal, by phone, or by email.

Emergencies

We understand that emergencies happen. If you have an emergency situation, please contact us as soon as possible. We will do our best to work with you on a case-by-case basis.

How to Cancel or Reschedule

Contact

If you have questions about our cancellation policy, please don't hesitate to reach out.

Tomy Rivero Beauty
4066 Broadway, New York, NY 10032
(212) 401-0061

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